Consumer Resources
Frequently Asked Questions (FAQ)
Do you offer financing?
Many of Quantum’s providers offer financing* through CareCredit. The CareCredit healthcare credit card allows you to say "yes" to the mobility product you want and pay for it in convenient monthly payments that fit your budget. Click on the banner to learn more and apply today!
*Subject to credit approval.
Why is there a PROP 65 Label on my Product?
Upon receiving your new Quantum Rehab power chair, you may notice the following warning on your product: “This product may contain chemicals which are known to the State of California to cause cancer or birth defects.” Although you may find this concerning, we want to reassure you about the reason for this warning.
In 1986, California passed the Safe Drinking Water and Toxic Enforcement Act (commonly known as “Proposition 65”) due to growing concerns about drinking water contamination from toxic chemicals. Since then, California has expanded Proposition 65 significantly in an effort to warn consumers in California about the potential presence of certain chemicals in common consumer products, including food, automobiles and furniture. There are currently over 800 chemicals for which Proposition 65 requires a warning label, and the reportable levels of these chemicals are lower than a hazardous level. Warnings are required even where actual consumer exposure to such chemicals during the use of a product is uncertain, as is the case with Quantum Rehab products.
Because Proposition 65 requires a warning label on all products shipped to California, and because Quantum Rehab does not know where each product will ship at the time of production, each Quantum Rehab product is labeled with a Proposition 65 warning.
While these warnings are important, Quantum Rehab assures you – as the premier global innovator of complex rehab mobility products – that every Quantum Rehab product is made with the highest safety, quality and performance standards in mind. All Quantum Rehab products comply with applicable U.S. and international safety standards.
As always, Quantum Rehab thanks you for your business. Your continued trust in the Quantum Rehab name will allow us to remain the complex rehab industry leader in safety, quality and performance for many years to come.
For more information on Proposition 65, please visit: https://www.p65warnings.ca.gov
How often do I need to charge the batteries on my power chair?
How often you need to charge the batteries for your power chair is determined by how often you use it.
If you use your product daily, charge its batteries as soon as you finish using it for the day. We recommend charging your product’s batteries for at least 8 to 14 hours after daily use. If you use your product less frequently, we recommend charging the batteries 8-14 hours twice a week for a maintenance charge. We do not recommend charging the batteries for longer than 14 hours. Refer to the manual supplied with the battery charger for charging instructions.
Where can I find my serial number?
The serial number for your power chair begins with the letter J and is found on the back of the base of your power chair. Remove the rear shroud and look for a white barcode sticker on the back of the base.
If you have iLevel® power adjustable seat height, you can also look for the seating system serial number, which is found by looking up directly under the seat pan. This number begins with a Y and is 14 digits long. You may also find your serial number written on the inside cover of your product’s owner’s manual.
What is a freewheel lever and how do I use it?
When engaged, freewheel levers allow your mobility device to be pushed. Your power chair is equipped with two manual freewheel levers, labeled either locked or unlocked.
Whenever you need or want someone to push your device for short distances, it can put into freewheel mode by having a person push the levers into the unlocked position:
- Have the person who will push the chair to pull up firmly on the manual freewheel levers to disable the drive system and the brake system.
- He or she may push your power chair.
- Once done pushing the chair, the person should push down firmly on the manual freewheel levers to the locked position, to reengage the drive system and the brake system.
Where can I find a copy of the owner’s manual?
Each power chair base has its own page on Quantum Rehab’s website. Visit your product’s page and scroll down to the Documentation section. Look under the Owner’s Guides section to find an owner’s manual in your language.
How do I purchase a product?
Enter your address in the search box, choose a search radius and hit select. You’ll see a list of authorized Quantum providers near your location. You can also click on the red “Request to be Contacted” button under each provider.
Will my insurance pay for this?
If you are receiving coverage through Medicare or Medicaid, you may qualify for coverage on a mobility device. You must have a medical need for Medicare to cover the cost of a power chair. You should contact your insurance provider to get exact answers to your questions regarding coverage for your specific policy.
How do I get parts?
If you need replacement parts, new tires or new batteries, contact your authorized Quantum provider. They will order the parts for you and install them on your power chair.
How do I get service for my product?
If your power chair needs service or repairs, contact your authorized Quantum provider.
Am I covered under warranty if I’m not the original owner of the product?
Warranties for Quantum products only apply to the original owner of the product and are not transferrable.
I have an idea for your products. Who do I talk to?
We would love to hear from you! Please feel free to submit any ideas or feedback to info@pridemobility.com.
Can I use my equipment in the rain/snow/water?
Direct or prolonged exposure to water or dampness could cause your product to malfunction electronically and mechanically. Water can cause electrical components to corrode and the unit’s frame to rust. Also, if your product is exposed to these conditions, it may affect the status of your product’s warranty. Your power chair should be examined periodically for signs of corrosion caused by water exposure, bodily fluid exposure, or incontinence. Damaged components should be replaced or treated immediately.
If your power chair comes into contact with water:
- Dry your device as thoroughly as possible with a towel.
- Allow the product to sit in a warm, dry place for 12 hours to allow unseen water to evaporate.
- Check the joystick operation and the brakes before using your device again
- If any inconsistencies are found, take your product to your authorized Quantum provider
Mobility devices that are frequently exposed to sources of liquid, such as incontinence, should be inspected often for corrosion, and electronic components may need to be replaced frequently. If your product is exposed to these conditions, it may affect the status of your product’s warranty.
How do I dispose of my batteries?
If you encounter a damaged or cracked battery, immediately enclose it in a plastic bag and contact your local waste disposal agency or authorized provider for instructions on disposal and battery recycling, which is our recommended course of action.
What is covered under warranty?
Each product has its own warranty, and each warranty outlines the different parts and coverage. To review your product’s warranty, visit the warranty information page. Warranty information can also be found on an insert in your owner’s manual when the product was originally received.
Where do I tighten my joystick to the chair?
If you do not have a receiver block (usually you do not with a captain’s seat), tighten the setscrew on the controller bracket. Then tighten the setscrew on the armrest your joystick is located next to.
If you do have a receiver block (usually you do with a rehab seat), open the lever, turn the lever to tighten it, and then close the lever.