Pride Mobility Products® Corporation (Pride) is the world’s leading designer, manufacturer, and distributor of mobility products including Pride® Power Lift Recliners (including VivaLift! ®), Pride Mobility® Scooters (including Baja® Mobility), Go Go® Travel Mobility, Power Mobility Vehicles, and Jazzy® Power Wheelchairs. The Pride® family of companies also includes Quantum Rehab®, a leader in complex rehab power chairs, options, and accessories as well as Stealth Products®, the foremost manufacturer of alternative drive control devices, seating, and positioning components.
This policy covers Pride’s privacy practices with respect to personally identifiable information that is transmitted electronically and/or collected via the web, telephone, mail, fax, or other source.
For purposes of federal and state laws of the United States, the data manager is Pride Mobility Products® Corporation, located at 401 York Avenue, Duryea, PA 18642.
Pride may collect information from you to operate and improve our products and services, promote an enhanced customer experience, provide you with information and to keep you safe.
Pride collects domain information as part of its analysis regarding the use of our websites. This information enables us to become more familiar with customers who visit our websites, how often they visit, and what parts of the website they visit most often. We also gather information on Internet Protocol (IP) addresses, browser type and version, Internet service provider (ISP), operating system and platform, referring/exit pages, the files viewed on our website (e.g., HTML pages, graphics, etc.), date/time stamp including time zone setting, and clickstream data including the full Uniform Resource Locators (URL). Pride uses this information to improve its web-based offerings. This information is collected automatically and requires no action on your part.
Pride cannot determine your personal identity or information unless you are a registered user of our website(s). In general, you can visit our websites and use certain limited features, such as browse without being a registered user or divulging any personal information. However, there are areas of the websites that require this information to complete customization functions. These areas will not be available to those choosing not to provide the information requested.
We may also collect, use, and share location data. Where available, location-based services may use GPS, Bluetooth, and your IP address, along with crowd-sourced Wi-Fi hotspots and cell tower locations, and other technologies.
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, register for an education, training and/or development activity, surf the website, or use certain other site features in the following ways:
Pride takes all appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of information. We use industry standard technologies, such as firewalls, encryption techniques, and authentication procedures, among others, designed to protect the privacy and security of your data, and to protect Pride accounts and systems from unauthorized access. Standards of practice include an internal review of information collected, storage and processing practices, and security measures, as well as physical security measures to guard against unauthorized access to systems where personal information is stored.
Personal information is contained behind secured networks and is only accessible by a limited number of persons who have exclusive access rights to such systems and are required to keep the information confidential. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and/or criminal prosecution, if they fail to meet these obligations.
When you place an order, or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Unfortunately, the transmission of information via the Internet is not completely secure. We do our best to protect the personal information provided to us. Pride does not represent, warrant, or guarantee that your personal information will be completely protected against unauthorized access, loss, misuse, or alterations.
You may customize your cookie settings when visiting our websites. You can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser. Each browser is different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you turn cookies off, you may not have access to many features that make your site experience more efficient and some of our services may not function properly.
Web beacons or clear gifs are small graphics or images with a unique identifier embedded in a web page or e-mail for the purposes of measuring and analyzing services, usage, and activity. We do not tie the information gathered by web beacons to our customer’s personal information.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Pride complies with all US federal and state laws including, but not limited to the Health Insurance Portability and Accountability Act (HIPAA), the Health Information Technology for Economic and Clinical Health (HITECH) Act, and all Canadian Personal Health Information, Privacy, and Access Acts established by each province, and as amended from time to time. Pride will not disclose personal information, except as required to do so by law, or in the good faith belief that such action is necessary to a) conform to the statutes of the law or comply with legal process served on Pride, b) protect and defend rights or property of Pride, or c) act under difficult circumstances to protect our or others' rights, property, or safety.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide you with notice, except as described above. The term "outside parties" does not include website hosting partners and other parties who assist us in operating our website, conducting our business, processing your payment, or servicing you. These companies are authorized to use your personal information only as necessary to provide these services to Pride.
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
To modify or delete any of your online account(s) with Pride, log on to the respective website and access your information in the "My Account" section. Please note that we may maintain information about a sales transaction or education event to service that transaction and for record- keeping purposes.
To provide you with increased value, our websites may include third-party links to other websites that are not controlled by us. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
We welcome your questions, comments, and concerns about privacy. If you believe that there has been a violation of this policy that has caused or could cause, harm or risk of identity theft, please contact us by mail (Pride Mobility Products Corporation – Attention Compliance, 401 York Avenue, Duryea, PA 18642), by e-mail (email@example.com), or by telephone (800-800-8586).
We comply with the Children’s Online Privacy Protection Act of the United States and similar laws around the world where applicable to Pride brand products. We do not knowingly collect personal information from children without parental consent. If you believe that we may have collected personal information from someone under the age of thirteen (13), or under the applicable age of consent in your country, without parental consent, please let us know using the methods described in the “Contact Us” section and we will take appropriate measures to investigate and address the issue promptly.
US states and Canadian provinces have enacted, are in process of enacting, or are considering enacting specific requirements that businesses implement reasonable security procedures and practices based on the nature and size of their business. This may include, but is not limited to privacy rights, including the right to opt-out of the processing of personal data, as well the right to access, correction, or deletion of personal data, or to obtain a portable copy of the data. Pride is in compliance with all currently enacted laws, acts, and regulations and monitors for new laws, acts, and regulations to ensure our ongoing compliance.
For example: California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding our disclosure of Pride information to third parties for their direct marketing purposes. To make such a request, please contact us using the methods described in the “Contact Us” section.
California law requires that we disclose how Pride responds to web browser “Do Not Track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information (as that term is defined in California law) about a consumer’s online activities. Pride does not respond to or take any action regarding “Do Not Track” requests.
US states and Canadian provinces have enacted laws, acts, and regulations which require notification of data breaches to consumers, regulators, and other parties. Although such laws vary from state to state and across provinces in terms of who must comply and when notification should be made, we comply with all North American breach notification laws, acts, and regulations.