iLevel® Power Chairs Frequently Asked Questions

What does iLevel® cost?

Quantum Rehab® does not sell direct to consumers. We do not establish the price at which the chair or iLevel is sold to the end user or a third-party payor, and as such we also do not bill Medicare or other third-party payors. We only establish the manufacturer’s suggested retail price (MSRP). Instead, we work with a network of rehab equipment providers that can work directly with you and your third-party payor to help you get the chair and any options (including iLevel), accessories, seating and positioning components you need.

When can I get a new power wheelchair with iLevel®?

Most payors deem the reasonable and useful lifetime of a wheelchair to be five years. Please note that many third-party payors will not cover the purchase of a new power wheelchair until the old chair has reached a five-year reasonable useful life threshold. However, if there has been a change in your medical condition such that the current chair CANNOT be made to meet the new medical need, then a new power wheelchair may be authorized.

Can iLevel® be retrofitted onto my current power wheelchair?

iLevel® can be retrofitted on the Edge 3 and the Q6 Edge® 2.0 Power Chair. It cannot be retrofitted on the Q6 Edge® Z or Q6 Edge® HD at this time.

Which power wheelchair models is iLevel® available on?

iLevel® is available on the Edge 3, Q6 Edge® 2.0, Q6 Edge® Z, and Q6 Edge® HD power chairs.

Will my insurance company pay for iLevel®?

All third-party payors (except traditional Medicare) will consider the request for a complex (customized) rehab power wheelchair with a power adjustable seat height system, such as iLevel, on a case by case basis.

There is no list of diagnoses, conditions or level of disability that will automatically deem iLevel as medically necessary. Many commercial insurance companies will give individual consideration for the funding of iLevel when they understand your identified needs and the impact seat elevation will have on your capabilities, especially if you live alone, spend a portion of your day alone or require less personal care assistance to perform/participate in your activities of daily living. When submitting a request for prior approval to your third-party payor make sure information with regard to what you CAN do with the seat elevated (and at what height) vs. what you CANNOT do, require assistance to do or are unsafe in doing with a low, static seat is presented so that they understand why it is a reasonable and necessary feature. As a reminder, if it is not submitted for prior approval you have no opportunity for the insurance company to review and consider the request.

My insurance company denied my request for a power wheelchair with iLevel®. What do I do?

If the third-party payor denies your request for powered mobility (or a power wheelchair with iLevel®) make certain they explain WHY they denied the request as you have appeal rights. It is possible they did not receive sufficient detailed information as to WHY you need to use this feature, exactly HOW it benefits you and WHEN you will use it throughout the day.

It will be important to show what you are NOT able to do, or need help doing at a low, static seat height and then also document what you ARE able to do with the seat elevated, and at what height. This may include transferring to/from the chair, reaching items that are overhead, being able to make your needs known without causing pain in your neck as you look up to try and communicate with others, etc.

I am a veteran. Will the VA pay for iLevel®?

The VA sees iLevel® technology as a significant benefit for veterans for a multitude of reasons. They will consider funding it for all veterans who can safely operate a power wheelchair and who would benefit socially, emotionally and/or physically from using iLevel.

I need iLevel® at work. What should I do?

If the primary place you need to use a power wheelchair with iLevel® is at work, we recommend speaking with your employer about the possibility of them covering the cost of iLevel so you can safely, timely and efficiently perform your job tasks. We also recommend you contact the Department of Vocational Rehab Services in your state as they may consider iLevel as part of your Individualized Employment Plan.

I need iLevel® for school or college. What should I do?

If the primary place you will use a power wheelchair with iLevel® is at school or college, we recommend you contact the Department of Vocational Rehab Services in your state as they may consider iLevel on a case-by-case basis if your primary (and any secondary) third-party payor denies it as “not reasonable and necessary.”

I weigh more than 300 pounds. Can I still get iLevel®?

Yes! iLevel is available with a weight capacity of 400 pounds on the Q6 Edge® HD Power Chair.